cTicket for AspDotNetStorefront

cTicket is a ticketing system that allows users to communicate with admins and create unlimited threads of communication.

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Compatibility: MultiStore

This is a one domain, one cart license installation. To buy additional licenses for additional carts contact sales: sales@compunix.us

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Installation Instructions

1) Install the Admin Compunix Add-on menu and add the following line into the add-on links section specified:

Carts up to MS9420: cRoot.ChildItems.Add(GetMenuItem("Admin Ticket Install", "ATInstall", "http://documentation.ecommercecartmods.com/cTicket.aspx", "_blank")); cRoot.ChildItems.Add(GetMenuItem("AdminTicketSystem", "Admin Ticket Support", "TicketAdmin.aspx")); Carts MS9500 and newer: <li><a href="http://documentation.ecommercecartmods.com/cTicket.aspx" target="_blank">cTicket instructions</a></li> <li><a href="TicketAdmin.aspx">Admin Ticket Management</a></li>

2) Copy the CompunixCommon.dll downloaded from the Code Base link into /bin directory.

3) Upload the license file/appconfig to your cart. If you don't have a license send an email to support@compunix.us with your order number and domain information.

4) Copy the files from the "Modified files" directory in the .zip file to your web site's root folder. If your admin directory is not "admin", you may have to copy any files in the admin directory manually.

5) Open account.aspx in your webroot

6) Search for "AccountPageHeader"

7) Add this line directly above the line you found in step 6:

<img src="Skins/Skin_(!SKINID!)/images/redarrow.gif" /> <b><a href="TicketCustomer.aspx">Chat With An Admin</a></b>

System Workings:

All of the text in the system work off of string resources:

TicketCustomer.aspx.TicketListLabel ==> My Tickets TicketCustomer.aspx.TicketStatusLabel ==> Status : TicketCustomer.aspx.TicketConversationLabel ==> Conversation : TicketCustomer.aspx.TicketSendButtonText ==> Send TicketCustomer.aspx.TicketCreateConversationButtonText ==> Create TicketCustomer.aspx.TicketSendMailToAdminHeader ==> Sample Header TicketCustomer.aspx.TicketSendMailToCustomerSubject ==> There Has Been A Response To Your Inquery TicketCustomer.aspx.TicketSendMailToCustomerBody ==> There Has Been A Response To Your Inquery

Some of the workings of the system work off of app config values:

TicketSystemConversationTypes ==> Complaint|Support|Question diffrent conversation types the customer is allowed to have with the admin. they are seperated by a pipe character | TicketSystemAppLogicSendAdminMailBodyFormat ==> {0} {1} the format for the mail that will get sent to the admin when a customer starts up a conversation. {0} will get replaced with the body of text the person writes, {1} will be replaced with the header of the message as it appears in the admin section THESE ARE BOTH REQUIRED. TicketSystemAppLogicSendAdminMailBool ==> true the boolean value dictating whether or not the admin will be notified of a new conversation, by e-mail.

The e-mail part of the system works from the MailMe_ values in the appconfig (like MailMe_Server, MailMe_FromAddress...) MailMe_NoReplyAddress ==> noreply@server.com